Delivery terms
Free delivery on orders over 5000 SEK excluding deposit and VAT.
For orders between 2000 and 5000 SEK excluding deposit and VAT, a fee of 500 SEK will be added.
Orders below 2000 SEK are not processed.
Delivery is, as a standard, made free to the customer’s loading dock.
Delivery takes place on the delivery day between 07:00 and 18:00.
One delivery attempt is included. The customer is responsible for ensuring that an authorized person is on site to receive and sign for the delivery. If no one is present, the delivery will be returned to the terminal or to Privab’s warehouse. The customer is responsible for arranging a new delivery, which will be charged at 250 SEK.
Please note that customer specific arrangements may apply.
Claims
Any claims must be reported immediately, no later than five (5) working days from delivery. Claims submitted after this will not be accepted. All claims must be documented with photos.
Please note: fresh and frozen goods must be claimed on the day of delivery. An invoice must be presented when submitting a claim.
You can claim in case of:
- Incorrect delivery
- Broken goods
- Missing items
- Quality issues
Returns
If you wish to make a return, you must always contact your responsible sales representative to receive a return note before sending goods back. Goods that are damaged, opened, price marked, or otherwise unsuitable due to improper handling cannot be accepted.
Do not write “Return” or similar directly on goods to be returned. Drivers are not allowed to take back goods without a valid return note.